casino support

The situation was that I had started two accounts, but because I don't ever claim bonuses, I didn't expect trouble.

Casino support froze my account anyway, so I contacted them telling them that I had not put enough money into the account to even claim a bonus (I was at the time scouting for a suitable replacement for flashvegas.com to place on my site, flashvegas.us), the casino had just closed down for remodel and I needed a replacement, so I deposited twenty dollars as I had been doing at all the flash casinos and long story shortened is I went through hell trying to get $7 switched into the old account.

They finally had asked me to look up my stats for play on that given day, .....blah blah blah......blah.....

So I wrote Casino support back asking them how they expected someone that couldn't remember his account number, or if he'd ever even played at the casino before, to be able to go into their stats and fish out the info they required?

They sent me back a bunch of "blah blah blah" and by then I had enough, so I sat down and wrote them about how a few air-conditioned hotels in the middle of the biggest desert in America, had managed to turn themselves into the Las Vegas that stands today.

Customer Service. And I felt they needed a little work on theirs.

I sent a copy of the letter to everybody I knew from the lowest customer service agent that I had started with to the top of the mountain.

Because these casinos need to understand that we as players will not put up with anything less than "Las Vegas" style standards of customer support.

Back to page 28 / Next page