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The situation was that I had started
two accounts, but because I don't ever claim bonuses, I didn't expect trouble.
Casino
support
froze my account anyway, so I contacted them telling them that I had not put enough money into the
account to even claim a bonus (I was at the time scouting for a suitable replacement for flashvegas.com
to place on my site, flashvegas.us), the
casino had just closed down for remodel
and I needed a replacement, so I deposited twenty dollars as I had been doing
at all the flash casinos and long story shortened is I went through hell trying to get $7 switched into the old
account.
They
finally had asked me to look up my stats for play on that given day,
.....blah blah blah......blah.....
So I
wrote Casino
support back asking them how they expected someone that couldn't
remember his account number, or if he'd ever even played at the casino
before, to be able to go into their stats and fish out the info they
required?
They sent me back a bunch of
"blah blah blah" and by then I had enough, so I sat down
and wrote them about how a few air-conditioned hotels in the middle of
the biggest desert in America, had managed to turn themselves into the Las Vegas that stands today.
Customer
Service. And I felt they needed a little work on theirs.
I sent a
copy of the letter to everybody I knew from the lowest customer service
agent that I had started with to the top of the mountain.
Because
these casinos need to understand that we as players will not put up with
anything less than "Las Vegas" style standards of customer support.
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