casino support information and how to deal with them

If you do run into trouble with a casino support agent, and you think your problem would be treated more sympathetically if only you could get someone else at the casino to read your letter then contact me and I'll see about going over the head of whoever it is that you've been dealing with, as was the situation I encountered a few years back. Please view on next page a letter sent to me from the head manager of customer support at Riverbelle Online Casino, and note where she says she is sorry to have it brought to her attention through these channels: that's because for once somebody had to answer for shoddy customer support besides the $10 an hour flunkie they had answering questions and overlooking things on that particular night. Also note the fact that I received a response such as this, is proof the Riverbelle online casino is of quality, and that they do care about their customer service, but I have found that often the people that need to know about poor service can not be reached. The Customer support agent that you had problems with sure isn't going to forward your letter to anybody, that's for sure. And if you are not already empowered with an alternate address with which to reach ears that you want to hear, then it is unlikely you would be able to find one without the aid of someone in the know. Anyway here's what was written to me: Back to page 26 / Next page