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If you do run into trouble with a casino support agent, and you
think your problem would be treated more sympathetically if only you
could get someone else at the casino to read your letter then
contact me and I'll see about going over the head of whoever it is
that you've been dealing with, as was the situation I encountered a
few years back.
Please view
on next page a letter sent to me from the head
manager of customer support at Riverbelle Online Casino, and note where
she says she is sorry to have it brought to her attention through
these channels: that's because for once somebody had to answer for shoddy customer support besides the $10 an hour flunkie they had answering questions and overlooking things on that particular night.
Also note the fact that I received a response
such as this, is proof the Riverbelle online casino is of quality, and that
they do care about their customer service, but I have found that
often the people that need to know about poor service can not be
reached.
The
Customer support agent that you had problems with sure isn't going to forward your letter to anybody, that's for
sure. And if you are not already empowered with an
alternate address with which to reach ears that you want to hear, then
it is unlikely you would be able to find one without the aid of someone
in the know.
Anyway here's what was written to me:
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