live
casino support take care to copy and paste the entire
conversation into a file you can keep on
your computer. I often paste them right into
an email and save them in "drafts" until I'm
ready to use it.
Cordial is the
word of the day when it comes to talking to
casino support. Actually it is the word of
the decade because right now it is paramount
to your own benefit to stay polite and
friendly when dealing with
them.
No matter who is at fault, stay civil and
its best to follow up on the matter as soon
as you get a reply instead of
letting their letter sit for a long time.
Its going to get enough down time on the
other end. Don't hold it up on your
side of the court.
If you're a
regular player at that
online casino and have been around for a
while you might consider contacting
casino support
and requesting the player rep contact you.
When you hear them talk about "networking"
and how important that can be ... they are
not kidding. *Don't ask me who they are?
:)
Anyway if you
plan on playing at that
online casino for a while you should get to
know somebody there at the casino
support team by first
name. Start networking early because a
couple of emails sent now with just a few
words in them can go a long ways towards
working in your favor later. On many levels
this could possibly benefit including if
that person were to leave in middle of your
issue or be sick, you can tell the new agent
that "well Bill said that ..." or "Bill was
going to try and get this done ...". It just
sounds much more believable if you can
mention someone's name who was working there
than to say ... "well they said" or "they
were gonna do ...". Just doesn't sell
as well does it?