Casino Support

Casino support agents are suppose to be helpful and courteous but they can in fact at times be what is called by some  a "little person with a little power".  That's where you get a small-minded person in charge of someone's fate about some situation and they get a jolly out of that little bit of power they hold over people however briefly or petty it might be. What do you do when you get one of these? Most times you can figure they are not going to hand your letter over their head whether you requested it or not. They can reply and sign someone else's name. Unless you're really paranoid you won't be checking up to see who really wrote the reply.

Casino support can be contacted in several ways such as by phone (usually toll-free), email which can take a day or two to get a reply and the live help that most casinos offer now days. However many times the live help box is not open. On those occasions depending on how quickly you want a reply you'll have to choose either telephone or email. One last thing about the different means of communication: If you communicate with the casino support agent through either the live help or email you have the opportunity to get what they say to you in writing which can be very beneficial in the long run. I usually always opt for either email or live help for this reason. If you use live casino support take care to copy and paste the entire conversation into a file you can keep on your computer. I often paste them right into an email and save them in "drafts" until I'm ready to use it.

Cordial is the word of the day when it comes to talking to casino support. Actually it is the word of the decade because right now it is paramount to your own benefit to stay polite and friendly when dealing with them. No matter who is at fault, stay civil and its best to follow up on the matter as soon as you get a reply instead of letting their letter sit for a long time. Its going to get enough down time on the other end. Don't hold it up on your side of the court.

If you're a regular player at that online casino and have been around for a while you might consider contacting casino support and requesting the player rep contact you. When you hear them talk about "networking" and how important that can be ... they are not kidding. *Don't ask me who they are?  :)

Anyway if you plan on playing at that online casino for a while you should get to know somebody there at the casino support team by first name. Start networking early because a couple of emails sent now with just a few words in them can go a long ways towards working in your favor later. On many levels this could possibly benefit including if that person were to leave in middle of your issue or be sick, you can tell the new agent that "well Bill said that ..." or "Bill was going to try and get this done ...". It just sounds much more believable if you can mention someone's name who was working there than to say ... "well they said" or "they were gonna do ...".  Just doesn't sell as well does it?

part 2 of 3: casino support agent

part 3: Gambling Guide assistance