Casino
support agent
Also by getting
on some kind of first name basis with the
casino support
agent handling your issue you can slowly
begin to coax their attitude from looking at
you like just another whining sore loser
wanting to take it out on them, to looking
like a human being who has a problem and has
put their complete trust in this
casino support
agent ...
this casino doctor if you will? To put your
situation back together again. Make
everything all right. Another good reason is
it holds the agent more accountable for what
they tell you. They may be less likely to
get snotty with you, or less likely to be
lazy ... I've run onto those kind a few
times, if they know you have their name and
that it may come up at a later date to
someone they for whom they work or that
could effect their job.
Thank them
ahead of time for everything. Then thank
them again for replying when you get your
first reply. At that point tell them you
were so worried that this casino might be
like the last one that you had played which
stopped replying to emails when a problem
happened and you ended up having to have a
different casino portal post at one of the
affiliate forums before the casino ever made
things right and then paid you when you
cashed out. They wanted to work it out after
they paid you of course but by then all you
wanted was your money.
Handling a casino support agent
That is how you
ended up here at this casino and you're sure
happy to have quality support agents that
reply in timely manner for a change.
Everything should be positive and encouraging to do a
good job for you.
These are
things I have used and still use with much
success. Much more than I would have first
thought. A lot of these casinos make players
go through so many hoops they inevitably
lose their temper and first cuss words are
almost a guaranteed end of communication,
your account and any money still in the
account are all gone.
You must not
give them reason to stop communicating with
you or all is lost. Work on that contact you
have at the casino and stay friendly. Tell
them I need YOUR help (but don't do it in
caps, that's considered yelling, I was
trying to emphasize what you need to
emphasize but I meant emotionally not in
capital letters).
Keep all
correspondence with the casino support until
you are certain your issue has been
resolved. At that point you can delete all
the letters back and forth but not before
you have the check cashed and money in hand.
If things are
going bad and you've exhausted all your
avenues you can always bring the problem to
the casino portal where you found the casino
and then signed up to play. They will have
the best chance of finding you satisfaction
because the casino will know that the
gambling guide will have
a personal interest
in how you get treated.
