Casino support agent

Also by getting on some kind of first name basis with the casino support agent handling your issue you can slowly begin to coax their attitude from looking at you like just another whining sore loser wanting to take it out on them, to looking like a human being who has a problem and has put their complete trust in this casino support agent ... this casino doctor if you will? To put your situation back together again. Make everything all right. Another good reason is it holds the agent more accountable for what they tell you. They may be less likely to get snotty with you, or less likely to be lazy ... I've run onto those kind a few times, if they know you have their name and that it may come up at a later date to someone they for whom they work or that could effect their job.

	This is part 2 of 3: casino support agent  return to part 1 of dealing with casino support continue to part 3: Gambling Guide assistance

Thank them ahead of time for everything. Then thank them again for replying when you get your first reply. At that point tell them you were so worried that this casino might be like the last one that you had played which stopped replying to emails when a problem happened and you ended up having to have a different casino portal post at one of the affiliate forums before the casino ever made things right and then paid you when you cashed out. They wanted to work it out after they paid you of course but by then all you wanted was your money.

Handling a casino support agent

That is how you ended up here at this casino and you're sure happy to have quality support agents that reply in timely manner for a change. Everything should be positive and encouraging to do a good job for you.

These are things I have used and still use with much success. Much more than I would have first thought. A lot of these casinos make players go through so many hoops they inevitably lose their temper and first cuss words are almost a guaranteed end of communication, your account and any money still in the account are all gone.

You must not give them reason to stop communicating with you or all is lost. Work on that contact you have at the casino and stay friendly. Tell them I need YOUR help (but don't do it in caps, that's considered yelling, I was trying to emphasize what you need to emphasize but I meant emotionally not in capital letters).

Keep all correspondence with the casino support until you are certain your issue has been resolved. At that point you can delete all the letters back and forth but not before you have the check cashed and money in hand.

If things are going bad and you've exhausted all your avenues you can always bring the problem to the casino portal where you found the casino and then signed up to play. They will have the best chance of finding you satisfaction because the casino will know that the gambling guide will have a personal interest in how you get treated.