Casino Complaint

More than any other casino complaint I get is people writing me about having had some place not pay them. Usually one I never heard of and after investigation I know why. They either have just been thrown up and are the current name and look that casino is using to hide its true identity or they've been scum for so long I had long ago thought they went out of business only to see their ugly head rise to bite one more unsuspecting victim.

In these cases it was not unusual to hear the casino terminated communication with the player because the gambler had become frustrated and became rude or hostile towards the support agent through some means of communication. That's the recipe for automatic account termination without further discussion or consideration to the player. They flat out move on and take the money with them.

I think many forget that just because you may be talking to someone using the same language that they might not have the same social etiquette as do you. For instance those in New York City USA have a very rough sounding accent and rougher yet slang approach which even people in neighboring states find harsh and they are used to this way of life. Someone like that makes one wrong remark and the customer support agent located half way around the world ... has choice of whether to listen to one more word from you or hang up. Which would you do? Same money, .... easier work to just hang up and not listen to yet another casino complaint  and this one from yet another person who is rude and venting their frustration on this support person.   I assure you that the agent does not feel responsible for your problems and won't be any quicker to your aid than the job demands unless you are very cordial throughout the process of finding satisfaction to your issue.

A casino complaint that I have is when I experience extended periods of non-communication from the casino while investigation is completed on the current issue. They cannot seem to understand though I have tried to make them listen ... that people who feel like they are being cheated out of their money need constant reassurance their matter is being investigated and the online casinos simply do not make this effort.

They know they are going to pay the player if it is deserved but the more time passing means every day the player loses faith in getting treated fairly. Frustration grows and almost inevitably the player becomes rude and the support team then closes the account for good and stops all communication.

In defense of these players I must say that they likely did not have a 3rd party recourse such as the guarantee you get from this site whom they could contact and ask for intervention. Since anybody who has played online to any extent has likely had their "learning experience" from a cheating online casino. They know the signs of not getting paid. And the red flag signaling says the check has not arrived in your hand. Every day that passes without compensation the player loses faith in getting paid and gains suspicion they are being cheated.

When I am contacted under these circumstances by a player that was cool enough to not be rude to casino support I can often times find the player satisfaction. Probably 60% of the time I didn't really have to do anything but calm the player down and ask they be a bit more patient. The casino eventually pays them. But not before i usually go through about 3 or 4 email correspondences with the player reassuring them I am doing all I can. And this all for people who signed up at casinos I don't list. I just help them because that's my nature.

Casinos I list..... I've only had about ten incidents come up over the last 8 years. Twice I sent money to people who later got paid by the casinos and the rest of the time the casinos took care of the player. That's only little more than one issue per year I've had to deal with when concerning my players signed up thru my links to my guaranteed casinos. That's a lot of happy gamblers passed thru these doors over the last 8 years. *Note this site may not have been around back then but my first site: www.kcsod.com certainly existed. 

Oh on the other hand I probably deal with a casino of some kind of questionable reputation at least once a month helping those that somehow find their way to my site seeking intervention from a professional online gambling guide at some unscrupulous online casino. So if you've got a casino complaint and can't find anyone to help. I will try. Don't get your hopes up because many of these places are simply not worth the time because they never have had any plans to pay anybody any sizeable amount and there is nothing that I nor anybody else can do about it at this time. Some day there may be an internet police to make all virtual wrongs right but that won't be any time soon.