Casino Mediation

More casino mediation is shown below. The second dispute was actually with a casino I had and still do guarantee. There was a problem with the processing company that had pulled out rendering checks written during a short period of time as being worthless. Well my player had just hit the wrong time to cash out and not being familiar with the casino he thought everything I had said was total bullshit and understandably was not a happy camper but very much to his credit (and I guess mine since I kept my word) he was patient enough with me to get him through the situation and in the end off an $800 withdrawal he picked up an extra $300 from me and some from the casino.

All Jackpots was the casino in  question of the Jackpot Factory Network. They have a long-standing good reputation for paying players and I wasn't concerned about IF they were going to pay ... just WHEN? They were making me look bad. That said, I understood there are measures to be taken to assure the original checks are cancelled and then new ones re-issued and it all takes time which doesn't sit well with a new person to the scene and I totally understood.

In the end David was satisfied and went on to test many casinos for me as he proved to be competent in every way which can be a concern to find people who can follow instructions closely enough to accomplish goals sought when testing casinos for quality assurance.

The reason I have other people do testing for me is that I can not be otherwise certain the casino didn't give me preferential treatment by having recognized who I was, this way they could not have any idea who was checking them out and for what purpose?

 

Casino dispute #2

Steve, I just checked neteller and the money is there!  I can't believe it; anyway, I transferred all to my bank and left me 150 to go back and play.  Thanks again for your help and if you would like me to test casinos for you I'd be more than happy to; intercasino has the slots I like but they suck the $$ quick.  My last hurdle to leap is the actual deposit and neteller says it takes 1-2 business days (alas another wait); but seriously thanks for keeping your word and following through and once again I'll only play at your casinos. 

David

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Hi Steve,

From Support, they wrote to David on Sunday 6PM telling him his Neteller would be credited within 24 hours.  I really do believe we are nearing the resolution of this saga.

The crediting of his casino account and Neteller account have gone smoothly.  It does still take some time though.  For us to credit his Neteller, we put in an order to Proc-Cyber, the financial clearing house, which is located in S. Africa.  Then they place the order to Neteller.  This takes approximately 24 hours. 

The real snag here, was the time between the check being ready on May 8 and it being picked up by DHL on May 16.  And this is still being investigated by our Support Manager.

Charlie Burton, the casino manager has really been following this up personally and updates me several times a day.

Hopefully, this is it now.....

Thanks so much for your help, patience and understanding.

Regards,

Marcia

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This letter I cut some out because they are just too long

 the casino manager is crediting his casino account with another $50 for the incredible inconvenience of this cashout.

So all-in-all, he's received $100 from the casino, $35 from Support yesterday (to reimburse on the courier costs) and now another $50 from the casino for this string of unfortunate events.

All this, because they really are sorry that he's been put through this and they value their players, and want him to continue playing at the Jackpot Factory.

If he still has any patience for us, we'd really appreciate getting a fax copy of the check in order to make sure that what went wrong here, doesn't happen again.

Thanks for your help with this...

Regards,

Marcia

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and $300 from me that I gave him throughout this ordeal because it was taking so long to get him paid. This was one of only two times I've ever had such a serious problem with a casino I guarantee and it was the money processing company that was really at fault, along with the delivery courier who took over a week. If you'd like to see the entire correspondence of this matter please click this link: expect great service. If you'd like to read the casino's response to me after going over their support manager's head,  please click here

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Casino dispute #3

 

quote:
Dear Steve,
How many emails do you get a day which begin "I wish I would have known about your site before I bet money with so and so.com..." ? I had my doubts about booking over the internet back in September,  but I decided to take a risk and use a credit card to put a $500.00 deposit into a site called Betcom.com which I picked off of a search engine. They immediately gave me an extra $100.00 "deposit bonus" which I did not ask for or want. I am not a hardcore gambler but rather, a lifetime football fanatic with a knack for picking winners. I went through the ups and downs of the whole season racking up 81 wins, 44 losses, and 3 ties. I came up on Betcom over $1200.00. I never tried to draw out any money until after the Super Bowl. Of course when I did, just like you wrote about on your site, they put me through the changes about the unreadable fax, but after multiple tries, I finally overcame that excuse. In the meantime, of course, I promptly killed the credit card account that I had used with them because I figured if they are crooked enough to steal my winnings, they won't hesitate to steal my identity if they can. Next, this girl with the put on Jamaican accent starts trying to convince me over the phone that since they gave me the pretend $100.00 up front that they are now somehow partners in all my winnings. Further,  she says, I'm not allowed to let my account balance fall below the original $500.00 deposit amount without encountering some dire financial consequences. After thirty minutes of haggling,  I finally negotiated a cash draw of $500.00. Then rasta mama informs me that it is going to cost me $40.00 to have a check sent by Fedex. I told her to send it by US Mail for free (as per their own rules) and she says it might take three weeks or longer for it to arrive. Talk about the slow boat! At this point, I sincerely doubt if I'll ever see my money, which is the obvious downside of doing business with someone who is completely unknown to you. But if it only costs me $500.00 to learn the lesson that you shouldn't gamble over the internet, then I guess it's money well spent. Keep up the good work of educating people against these spliff smoking rip off artists, and if there is anything you can do to ruin Betcom's day, by all means be my guest. Thanks for letting me vent, G.D.
unquote:

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