From Support,
they wrote to David on Sunday 6PM telling him his Neteller
would be credited within 24 hours. I really do believe we
are nearing the resolution of this saga.
The crediting of
his casino account and Neteller account have gone smoothly.
It does still take some time though. For us to credit his
Neteller, we put in an order to Proc-Cyber, the financial
clearing house, which is located in S. Africa. Then they
place the order to Neteller. This takes approximately 24
hours.
The real snag
here, was the time between the check being ready on May 8
and it being picked up by DHL on May 16. And this is still
being investigated by our Support Manager.
Charlie Burton,
the casino manager has really been following this up
personally and updates me several times a day.
Hopefully, this
is it now.....
Thanks so much
for your help, patience and understanding.
Marcia
___________________________
This letter I cut some out
because they are just too long
the casino manager is crediting his
casino account with another $50 for the incredible inconvenience of this cashout.
So
all-in-all, he's received $100 from the casino, $35 from
Support yesterday (to reimburse on the courier costs)
and now another $50 from the casino for this string of
unfortunate events.
All this, because they
really are sorry that he's been put through this and
they value their players, and want him to continue
playing at the Jackpot Factory.
If he still has any
patience for us, we'd really appreciate getting a fax
copy of the check in order to make sure that what went
wrong here, doesn't happen again.
Thanks for your help
with this...
Marcia
___________________________
and $300 from me that I gave him throughout this ordeal
because it was taking so long to get him paid. This was one of only two times
I've ever had such a serious problem with a casino I guarantee and it was the
money processing company that was really at fault, along with the delivery
courier who took over a week. If you'd like to see the entire correspondence of
this matter please click this link:
expect great service.
___________________________
Casino dispute #3
quote:
Dear Steve,
How many emails do you get a day which begin "I wish I would have known
about your site before I bet money with so and so.com..." ? I had my
doubts about booking over the internet back in September, but I decided
to take a risk and use a credit card to put a $500.00 deposit into a
site called Betcom.com which I picked off of a search engine. They
immediately gave me an extra $100.00 "deposit bonus" which I did not ask
for or want. I am not a hardcore gambler but rather, a lifetime football
fanatic with a knack for picking winners. I went through the ups and
downs of the whole season racking up 81 wins, 44 losses, and 3 ties. I
came up on Betcom over $1200.00. I never tried to draw out any money
until after the Super Bowl. Of course when I did, just like you wrote
about on your site, they put me through the changes about the unreadable
fax, but after multiple tries, I finally overcame that excuse. In the
meantime, of course, I promptly killed the credit card account that I
had used with them because I figured if they are crooked enough to steal
my winnings, they won't hesitate to steal my identity if they can. Next,
this girl with the put on Jamaican accent starts trying to convince me
over the phone that since they gave me the pretend $100.00 up front that
they are now somehow partners in all my winnings. Further, she says,
I'm not allowed to let my account balance fall below the original
$500.00 deposit amount without encountering some dire financial
consequences. After thirty minutes of haggling, I finally negotiated a
cash draw of $500.00. Then rasta mama informs me that it is going to
cost me $40.00 to have a check sent by Fedex. I told her to send it by
US Mail for free (as per their own rules) and she says it might take
three weeks or longer for it to arrive. Talk about the slow boat! At
this point, I sincerely doubt if I'll ever see my money, which is the
obvious downside of doing business with someone who is completely
unknown to you. But if it only costs me $500.00 to learn the lesson that
you shouldn't gamble over the internet, then I guess it's money well
spent. Keep up the good work of educating people against these spliff
smoking rip off artists, and if there is anything you can do to ruin
Betcom's day, by all means be my guest. Thanks for letting me vent, G.D.
unquote:
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