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Casino dispute

Here's another casino dispute as a perfect example of why I (myself and other gambling guides) play such an important part in whether or not players get treated fairly. *please understand this is a series of letters of which some got rather long and therefore I have edited out all information which might give away the writer's ID, as well as a few choice words she had for he casino in question:

__________________________

Casino dispute #1

quote:
Hi Steve,
Ok, here is the situation.
  I deposit and lose, and deposit and lose, and this repeats 5 times,  taking away about $2000, when I realized it's getting too much and I just  want to stop, so I asked them to send the pitiful hundred dollar left in my account. It takes them a week to send me an email saying I need this and that, so fine...I fax them copies of my driver license, my credit card, and because I don't do banking manual - just online, I told them I can't give them my bank statement, the only one I can give is the online one. Online bank statement also show my current address and guess what? they're not happy with that. Takes them a week to finally email me saying that my fax is not clear - so I emailed them back saying there is no way  I can get it to be clear, got to be their side, may be their ink is the problem? not the fax machine? so I go like is there any other way I can get my money - they tell me to scan my info and send it via email. I said I have no scanner, so my money is just sitting there right now, I just have no way of having them write me a cheque. I really question why that is the case? if a deposit can happen so promptly, and I deposit many times, does that not prove to them I am who I am? if not, the credit card company would have call them up saying this is fraud charges. Anyhow, long story made short, GP's business practice got to be review
unquote:

 

quote:
I read your article and I realized the online casino I've been playing was perhaps a cheating one all along. I've always suspect how come the odds of winning is so low there. And when I had enough I finally want to withdraw the rest of my money. I put in a request a week already and yet they still haven't send me anythinig,

I check on the status on my cheque, they request a gazillion documents from me which I still fax over  to them, then they make up excuses such as my documents are not clear so
 they can't process it. Do you have any suggestion as to what else can I do? Can I report them as a cheater casino? By the way, that casino is called GoldenPalace.com another sister site is Grandonline casino. Do you happen to have a list of accredited casino I can go to? Your help is greatly appreciated. Thank god there is someone like you around to track all these cheaters. Very frustrated player, 
Tiffany
unquote:

quote:
Hi Steve,
Once again, sorry for the late reply, I'm in the middle of moving so I couldn't have time to check mail lately. However, I really want to thank you for your help. I just got my check in the mail, wow that was quick, I checked my email and they just emailed me a confirmation not too long ago, and then boom I got my check, what a fast service now huh? :)
I'd love to keep in touch with you, and for sure you're the first one on my mind if I do go play on any casinos, I'd go through your website and let you know.
Cheers, I'll be contacting you again shortly, keep in touch.
Once again, thank you so much for your help Steve...
Tiff
unquote:

The conclusion of Tiffany's problem  about getting paid was a pleasant one.  I was able to contact someone from GP and able to not only get her cleared for payment,  but they also comped her $150. Aboveis her last letter to me.

Golden Palace was actually one of the easier places to get to pay a player because they are one of the networks that hang out at the casino affiliate forums where I am a senior member. None of these places like bad publicity and especially in front of 100s of webmasters that represent 1,000s and 1,000s of players. Some player forum owners would like the public to think their  forums have great  impact on influencing casinos about policy etc, the truth is that player complaints are a dime a dozen due to sore losers who just are trying to bash the casino where they lost. Any savvy online gambler knows this and they actually give very little credibility to anybody not having a history of honesty amongst their community when it comes to player's making claims. However affiliate webmasters are a different story because if one of us has a problem with a casino you can bet several if not hundreds will also know about it. Whether they choose to do something about it is another story but there will always be a reputable group that thinks of their players before their pocketbooks and those will take down any listings to questionable online casinos.

__________________________

These are real letters people sent me and they describe exactly what I warned about in my old version of this eBook, since then I've updated but as you're reading I don't think I can tell the tale any better.

I will add a few points they missed and that I feel are very important. Did you note in the first letter the casino she was having trouble getting to pay her ... what was it?  Like $100 out of something like $2,000 she had deposited over the period of play. They gave her a hard time about that small amount (though it could have been more by the time she finally was able to cash out if she played additionally: unknown to me).

The casino which gave her such a hard time was Golden Palace. The very same place you see on the naked bodies of people at large sports events who are paid to streak across the field of play with only Golden Palace's name on them. Also the same casino that buys potato chips off of Ebay for thousands of dollars because it looks like Elvis. They even paid a family to name their baby Golden Palace.

Everybody's heard of Golden Palace. Yet here we are reading about them giving players a hard time over small amounts of money. Wonder what it would be like to withdraw 6 or more figures?

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