Casino dispute

Here's a casino dispute as a perfect example of why (myself and other gambling guides) play such an important part in whether or not players get treated fairly. *please understand this is a series of letters of which some got rather long and therefore I have edited out all information which might give away the writer's ID, as well as a few choice words she had for the other party involved in this casino dispute.

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Casino dispute #1

This is a pristine example casino dispute of what to expect if you're playing somewhere that is unscrupulous, although I'd surely not have expected such a hassle over such a small amount of money. Most casinos that pull this kind of stuff, do it only when there is a considerable sum of money involved. Clearly that is not the case in this matter.

quote:
I read your article and I realized the online casino I've been playing was perhaps a cheating one all along. I've always suspect how come the odds of winning is so low there. And when I had enough I finally want to withdraw the rest of my money. I put in a request a week already and yet they still haven't send me anythinig,

I check on the status on my cheque, they request a gazillion documents from me which I still fax over  to them, then they make up excuses such as my documents are not clear so
 they can't process it. Do you have any suggestion as to what else can I do? Can I report them as a cheater casino? By the way, that casino is called GoldenPalace.com another sister site is Grandonline casino. Do you happen to have a list of accredited casino I can go to? Your help is greatly appreciated. Thank god there is someone like you around to track all these cheaters. Very frustrated player, 
Tiffany
unquote:

A Happy Ending. Casino dispute resolved!

quote:
Hi Steve,
Once again, sorry for the late reply, I'm in the middle of moving so I couldn't have time to check mail lately. However, I really want to thank you for your help. I just got my check in the mail, wow that was quick, I checked my email and they just emailed me a confirmation not too long ago, and then boom I got my check, what a fast service now huh? :)
I'd love to keep in touch with you, and for sure you're the first one on my mind if I do go play on any casinos, I'd go through your website and let you know.
Cheers, I'll be contacting you again shortly, keep in touch.
Once again, thank you so much for your help Steve...
Tiff
unquote:

The conclusion of Tiffany's casino dispute about getting paid was a pleasant one.  I was able to contact someone from GP and able to not only get her cleared for payment,  but they also comped her $150. Above is her last letter to me.

Golden Palace was actually one of the easier places to get to pay a player because they are one of the networks that hang out at the casino affiliate forums where I am a senior member. None of these places like bad publicity and especially in front of 100s of webmasters that represent 1,000s and 1,000s of players. Some player forum owners would like the public to think their  forums have great  impact on influencing casinos about policy etc, the truth is that player complaints are a dime a dozen due to sore losers who just are trying to bash the casino where they lost. Any savvy online gambler knows this and they actually give very little credibility to anybody not having a history of honesty amongst their community when it comes to player's making claims. However affiliate webmasters are a different story because if one of us has a problem with a casino you can bet several if not hundreds will also know about it. Whether they choose to do something about it is another story but there will always be a reputable group that thinks of their players before their pocketbooks and those will take down any listings to questionable online casinos.